Resume
Key Accomplishments
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User-centered Research: Identified key research objectives, designed and executed a wide range of qualitative research, resulting in six new concepts and actionable recommendations for a company product roadmap
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Innovation Management: Architected a company's flagship innovation methodology guidelines according to the first three product lifecycle phases, enabling knowledge sharing and education about the organization's approach to innovation
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Productivity and Efficiency: Developed user-friendly design tools, resulting in an 80% reduction in workshop preparation time
Professional Experience
2022
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Left due to relocation to the US
Exploration Lead, Innovation Management, Roche, Switzerland
Member of the Innovation Management team, conducting market research to discover opportunities for digital health products:
• Co-led innovation research projects for prevention, diagnosis, and chronic disease management, focusing on cardiovascular, neurodegenerative, and pulmonary diseases.
• Developed a novel categorization of health conditions, impacting product strategy by shifting from the traditional focus on body organs to a patient-centered approach: how the disease manifests in patients and how they experience it.
• Codified the innovation methodology guidelines, which were shared across the organization and resulted in an increase in bottom-up innovation.
• Conducted in-depth interviews with patients, healthcare providers, and hospital C-suite to uncover unmet needs and financial incentives for device and software procurement.
• Conducted quantitative research affecting product portfolio prioritization, synthesizing data from multiple sources, including admission/readmission rates, length of stay in hospitals, insurance rates, and disease prevalence in the community.
Read more: Alumni Story: Noa Ben Nun
2021-2022
Innovation Management Intern, Roche, Switzerland
• Created and tested concept cards and prototypes to leverage user feedback for iterative product development.
• Designed and deployed Miro design templates, resulting in an 80% reduction in workshop preparation time.
• Spearheaded team’s website redesign, revamping structure, UI, and copywriting to deliver an optimized user experience
2017-2020
Service Supervisor, Tamarind Hill, Switzerland
• Developed training resources on service guidelines and product offers, which reduced new hire training time by 60%.
• Provided customer-facing service that ensured customer delight and increased sales in a fast-paced environment.
2014-2017
Social Worker, Division of At-Risk Youth, Municipality of Jerusalem, Israel
• Helped clients navigate the welfare and healthcare systems to ensure they receive appropriate treatment and resources.
• Conducted adolescent and parent therapy sessions to identify and address emotional and behavioral challenges.
2007-2009
Intelligence Researcher, Intelligence Corps, Israel Defense Force, Israel
• Researcher, Intelligence Research Department, Israel Defense Force.
• Editor and Executive assistant at the “Meir Amit Intelligence and Terrorism Information Center”, Ministry of Defense.
Education
2018-2021
B.A. in Product and Industrial Design with Specialization in Design Management, Lucerne University of Applied Sciences and Arts, Switzerland
Design managers help organizations adapt to change by understanding people's specific contexts. Design managers create processes, strategies, services, policies and structures to improve how we live and work.
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Swiss Design Association Award Nominee for Thesis:
Holistic Continuity of Care: The Missing Piece in Women’s Journey to Relief in Vulvar Pain.
2010-2013
B.A. in Social Work, The Hebrew University of Jerusalem, Israel
Understanding the circumstances, human needs and behaviors of individuals and families to empower them and enhance their well-being.
Apprenticeship: Hematology and Oncology Day Center, Hadassah Ein Karem Hospital
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Enabled open communication with patients to reveal needs and help cope with challenges.
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Worked in collaboration with medical staff.
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Assisted in exercising patient rights with respect to the National Insurance Institute.
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Conducted short- and long-term interventions, both in the hospital and house visits.
Volunteer Experience
2020
UX researcher, getAbstract, Switzerland
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Participated in design sprints and conducted user testing
2012-2014
Counselor, Lada’at – Choose Well, Israel
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Provided counseling in healthy sexuality and planned parenthood
Technical Skills
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Prototyping and UI/UX Design: Miro, Figma
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Layout and Video Editing: Adobe Illustrator, InDesign and Premiere Pro
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Virtual Collaboration: Miro, Google Suite
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Languages: English (IELTS 8.0), Hebrew (Native)